Deansoft

When you purchase any DeanSoft product, Standard Service comes, well, as standard. Automatically included, Standard Support is great for customers who have previous experience with WAN routers and are comfortable with handling their own configuration and updates.

As well as exceptional personal support, this plan also gives you access to carefully selected professional instructional media. This is specifically designed to answer any questions on network aggregation and technical aspects of installation, configuration and maintenance of DeanSoft products.

Standard Support includes:

• Complete unit replacement
• Unlimited, quick response email support
• Access to self-help resources
• Cover for one year from date of purchase per unit

An industry-leading, yet cost-effective level of support, Premium Support is there to help you to get the very best from your DeanSoft appliance, regardless of your technical expertise.

Subscribing to this plan gives you dedicated assistance, maintenance and ongoing support for your appliance, allowing you to enjoy the benefits of DeanSoft with limited involvement in its operation.

Premium Support subscription includes:

• Advanced unit replacement
• Unlimited expert telephone support
• Unlimited, quick response email support
• Firmware updates
• Access to self-help resources
• Cover for one year from date of purchase.

Firmware updates

Premium Support ensures your appliance is always up to date with the latest software and functional enhancements. We'll alert you as soon as a new feature or new software becomes available, so you choose if you want to have it installed - and we'll do the rest.

Advanced unit replacement

Should any of your DeanSoft products become faulty, we'll arrange for a next-day delivery replacement.* And as our appliances are fully pre-configured for you to simply plug into your network, swap over is easy as your new unit will also be set up just as the existing one was - minimising any interruptions to your service.

Designed to give you exceptional support for your XBond installation. XBond Managed System plan is ideal if your business has limited in-house technical resources available or you'd simply like a comprehensive level of support. We'll take care of any issues and maintenance for your device, leaving you free to focus on your business.

XBond Managed System plan includes:

• Advanced unit replacement
• Firmware updates
• Security alerts
• Remote monitoring
• 99.9% SLA
• Dedicated, fast business only network
• Complete management - so you don't need to do a thing

Remote monitoring

DeanSoft will continually monitor your installation to ensure that everything is running perfectly. Securely checking your system in this way helps us to pinpoint and deal with any issues before they become problems.

Security alerts

Keeping your business secure is our key priority, and as such we have a team of network engineering experts dedicated to monitoring support enquiries to detect any security issues arising. If we identify a problem, we instantly alert you and give you specific advice to ensure your network always stays protected.

Firmware updates

XBond Managed System plan ensures your appliance is always up to date with the latest software and functional enhancements. We'll alert you as soon as a new feature or new software becomes available, so you choose if you want to have it installed - and we'll do the rest.

Advanced unit replacement

Should any of your XBond products become faulty, we'll arrange for a next-day delivery replacement.*

* Next-day delivery replacements available only for products under warranty.